Refund policy

Return & Refund Policy

At Tricapit Store, customer satisfaction is very important to us. Since our products are made-to-order, please review the policy below carefully:

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1. Order Cancellation

• Orders can only be canceled or changed within 2 hours of placing the order.

• After this timeframe, the order will be processed, and changes or cancellations are no longer possible.

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2. Returns

• We do not accept returns or exchanges for reasons such as:

  • Change of mind

  • Wrong size ordered (please check sizing carefully before purchasing)

  • Custom or personalized items (unless they arrive damaged or defective)

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3. Damaged or Defective Items

• If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

• Please provide:

  • Your order number

  • Clear photos of the damaged or defective product

• We will offer a replacement or a full refund at no additional cost to you.

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4. Lost Packages

• If your package is lost in transit, please contact us.

• After verifying with the shipping carrier, we will either send a replacement or issue a refund.

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5. Refunds (if applicable)

• Refunds will be processed to your original method of payment within 5-7 business days after approval.

• Please note that shipping costs (if any) are non-refundable.

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6. Contact Us

If you have any questions or concerns regarding your order, feel free to contact us at:
📧 support@tricapit.com